services

Knowledge Management

Addressing business challenges through the lens of knowledge requires integrating the vision to connect people, processes, and technology with the acumen to make things happen.

Your business must locate, organize, and reapply codified knowledge to ensure efficient operations. You need a practical strategy to identify, capture, and use the deeply held knowledge— the hard won and unique know-who, know-what, know-why, and know-how of your organization— that makes up your company's competitive advantage. You need to learn from the past to make better decisions for the future. You need to anticipate the future and leverage your past.

Competitive pressures demand that your organization continually improves and enhances the unique scientific, technical, and leadership rigor for which it is known.

K.L. Hagen Intellectual Capital Strategies has 12 years of hands-on experience developing and implementing practical, proven processes and methods for the management and application of knowledge.

Although many consultants and clients have shied away from the identification and transfer of tacit or deeply held experiential knowledge, K.L. Hagen has created and tested simple, elegant processes to ensure organizations retain and reuse their hard-won expertise.

We can help you identify knowledge assets as well as knowledge flows and networks. We share with you and help you implement our proven processes for active learning and lessons learned. In partnership with you, we will work to enhance knowledge sharing across boundaries, and facilitate innovation through future state, knowledge interventions.

Our processes provide frameworks to help clients assess their current state of managing knowledge and define the steps needed to retain and use the knowledge that provides competitive advantage.

Our tried-and-tested knowledge management processes include:

Development and Implementation of Knowledge Management Strategies
We ensure resources and energy are dedicated to the initiatives that provide the highest return on investment with the biggest positive business impact.

Tacit Knowledge Retention and Transfer We provide tacit knowledge retention and transfer for:

Senior executives— to increase the success of the successor
Key individuals— to retain and reuse expertise
Teams— to increase organizational productivity and reduce redundant errors
Groups— to make everyone as good as the best and better still

Document and Information Management Strategies and Implementation
We assess and review current processes and tools and develop recommendations and strategies for the management and use of explicit knowledge to enhance competitive advantage.

Lessons Learned and Internal Knowledge Consulting
We institute tried-and-tested methods and processes for after-meeting reviews and learning, active learning sessions for groups, and long-term learning strategies. We develop capabilities and competencies and organizational structures for internal knowledge consultants as virtual teams or dedicated resources.

Communities of Practice and Collaboration Teams
We work with clients to create communities of practice or collaboration teams targeted to specific areas of need or interest, and to create cross-boundary learning and innovation. We assist clients to ensure the communities are well defined and targeted and work well within the organizational culture and structure. The end result is the creation, codification, and application of critical intellectual capital.

Mapping Organizational Expertise and Knowledge
We map the knowledge and knowledge networks within organizations to ensure retention of knowledge and organizational capabilities. Mapping organizational expertise is especially useful during times of organizational transition or strategic review.

Root Cause and Gap Analysis
We review the critical knowledge and competencies needed to effectively address the challenges for sustained success using root-cause and gap analysis methods.

CASE STUDIES

Review real world applications of our knowledge management services in our client case studies. Case studies include lessons learned to ensure your organization learns from the experience of others.